Storesprite Trouble Tickets give you priority access to technical support for issues and queries relating to installation, configuration and usage of the main storesprite product for up to 30 minutes per ticket during office hours.
You will be given access to our email ticket system, each ticket can be used for a single incident/query of up to 30 minutes support time per ticket. Multiple queries will require multiple tickets and if 30 mins is not enough you will be invoiced for any additional time pro rata (this will be agreed in advance of any additional work taking place.
We will provide email technical assistance for the following types of enquiry;
We will NOT provide technical assistance for the following types of enquiry;
Yes, we will help with queries relating to the installation of the current unmodified storesprite release on supported operating systems.
No, we can only provide help with the current unmodified release. We might be able to provide assistance on a consulting basis - please contact us for details.
No, we can only help with the unmodified storesprite release.
Upgrades and patches are dealt with on a case by case basis and are not provided via standard support products. Please contact us for details.
We can provide help with supported payment gateway setup information.
Monday to Thursday expect to hear back from us within 24 hours. On Fridays and at the weekend be prepared to wait up to between 48 and 72 hours.
We won't be able to offer support in the following circumstances: